Terms & Conditions
Terms & Conditions
The following Terms of Service and any other rules posted on our Site (collectively the "TOS") constitute an agreement between TENET ("we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the TENET website and related micro-sites accessed through the URL www.tenetshop.com and related domain names, and any other website or micro-site of TENET (collectively the "Site").
By visiting the Site, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.
Those persons wishing to use our services must read and agree to be bound by our policies relating to those services.In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about TENET's Privacy Policy before you register to use this Site or any of this Site's services.
Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.
TENET Shipping & Payment
Customer service is available 5 days a week Monday-Friday from 10AM to 6PM Eastern Standard Time. Please send a message to info@tenetshop.com with a subject title of "your name - order id number".
Shipping
Under normal conditions, orders of available stock are shipped within 2 business days of placement. Currently, we do not ship on weekends and federal holidays, but for regular ground shipping we will send your order the following business day. If you have requested 2 Day Air or Overnight service, we must receive your order no later than 3pm to be shipped the same day, though we will try to get it out if received before 5pm. Please note that packages will not be delivered on Sunday. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
Same Day Delivery
If you are located in Southampton and East Hampton, specifically in the zip code 11968 and 11937 respectively, we will provide free same-day delivery between the hours of 10am and 7pm for orders over $100.
Methods of Payment
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, and Apple Pay credit cards. Unfortunately, we cannot accept cash, checks, money orders, or PayPal at this time. As required by law, sales tax of 8.6275% will be added to all orders shipped within the state of New York.
Additional Information
If your shipment is refused and returned to us unopened for any reason, your credit card will be refunded less shipping costs. Should you have an exchange that requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order.
Domestic Shipping Rates (Excluding Alaska & Hawaii)
UPS Ground: Free
Orders shipped standard delivery will arrive via UPS ground. Delivery times vary based on location, but should arrive within 3 to 7 business days.
UPS 2 Day Air $20
Orders shipped via UPS 2 Day Air will arrive in approximately 2 business days (allow an extra day for some rural locations).
UPS Next Day Air $50
Overnight orders placed by 11 AM Pacific Time Monday through Friday will ship out the same business day. Orders placed after that time will be shipped on the next business day.
International Shipping Rates
DHL (calculated at checkout)
International shipping rates are based on delivery address and package weight. Shipping rates will be calculated in real time upon checkout by DHL.
Returns and Exchanges:
Returns
We will refund all merchandise returned within 15 days of your order date. Tags must still be attached and garments must be unworn and undamaged in order to be eligible for a refund. A return label will be included in the order and will be deducted from the refund total. Please insure the value of your goods. We cannot be responsible for items lost in transit. Please be careful when unpacking and repacking merchandise to avoid damaging items.
Items on sale are non-returnable.
To make a return, email us at info@tenetshop.com with a subject title including your name and order ID or go to our Returns & Exchanges page.
Processing Your Return
Once we have received your return, please allow up to one week for us to issue the exchange or refunding your credit card. Your credit card will be refunded when all garments have been determined to be in their original condition. In the event of an exchange, if your desired replacement is not in stock, we will offer you a refund. Please allow one billing cycle for a refund to show up on your credit card statement. Any difference incurred in an exchange — whether a credit or an amount due — will be placed on the credit card used to pay for the original purchase. All refunds will also be credited to the card used for the original purchase. If your exchange requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order.
*Items not post marked within the return period will prevent us from processing any refunds or exchanges. If your return does not meet the above return criteria, it will be shipped back at your expense.
**Please note that purchases made from the website are not returnable or exchangeable at any retailers carrying our goods.
International Returns
Customers will be responsible for international shipping costs for any returned items.
We will refund all merchandise returned within 15 days of your order date. Tags must still be attached and garments must be unworn and undamaged in order to be eligible for a refund. A return label will be included in the order. Please insure the value of your goods. We cannot be responsible for items lost in transit. Please be careful when unpacking and repacking merchandise to avoid damaging items.
Items on sale are non-returnable.
To make a return, email us at info@tenetshop.com with a subject title including your name and order ID.
TENET Security & Privacy
Online Ordering is Secure
At TENET, we value our customers and want to make shopping online comfortable and safe. We take precautions to safeguard your financial information. Your credit card numbers are protected while in transit using the industry standard Secure Sockets Layer (SSL) encryption*. Moreover, your credit card information is encrypted when it is stored on our network, protecting it from theft or internal compromise. Furthermore, for added safety, if our customer service team suspects anything to be improper with your order and/or your credit card, they will contact you and get voice authorization from you.
SSL encryption ensures that your information is protected and cannot be read by others as it travels over the Internet. The secure mode begins when you begin the checkout process. Your web browser will indicate when you’re on a secure page. You also can verify that your information is encrypted by looking at the URL line of your browser. When visiting a secure server, the first characters of the site address will change from http to https.
Alternate option
If you are still concerned about using your credit card over the Internet you can just phone our Customer Service number(631-377-3981) and we will be glad to take your order.
Information we collect
When placing an order:
We ask you for information such as your name, e-mail address, shipping address, billing address and payment information so we can process your order. If necessary, we might use this information to contact you during the processing of your order. We also use your information to personalize your shopping experience (such as a personal greeting).
When subscribing to our newsletter
Our newsletter is an optional service to our customers and the visitors to our site. This newsletter provides product promotions and other special announcements. Your email address is required to receive our newsletter. We will not share your email address with any third-party without your explicit consent. We hope you find our newsletter both enjoyable and, through our special offers, rewarding as well. You may unsubscribe at any time on your account page or by following the instructions at the bottom of each newsletter.
Sending us correspondence
When we receive email, letters, or entries to our contests we may collect and store the information you submit. We only use the information you provide to respond to your communication unless you explicitly opt-in to receive our newsletter.
Cookies
Like most other web sites, tenetshop.com uses cookies to allow you to log-in, to keep items in your shopping basket during your visit and to allow you to proceed through the checkout process. As such, we require cookies to be enabled in your web browser.
About Children/Teens
TENET is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.
Other Site’s Policies
You might choose to leave our site via links to other sites. We are not responsible for the privacy, security or content policies of those sites.
Disclosure of Information to Third Parties
Service Providers
Only the portions of your personal information that are required to process and ship your order are shared with our payment processing provider and our shipping carrier. They will only use this information in the service of fulfilling your order and will never use it for marketing purposes.
Anonymous Analytics
“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”
We may share information with governmental agencies or other companies assisting us in investigation of fraud or prevention of it. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
We will NOT give, sell, or lease your personal information to third parties!
Accuracy of Information
It is our utmost goal to provide complete, accurate and current information on this website. However it is possible that this site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to product description, pricing and availability. In addition, some information may be incomplete or not current. We reserve the right to correct any errors, inaccuracies or omissions at any time without any prior notice, which may occur after an order has been placed. We apologize for any inconvenience this may cause.
ADA Compliance Notice
Tenet Shop is committed to accessibility. We take accessibility very seriously, and to that end we are currently working to ensure that our website fully complies with ADA standards.
Many site-wide changes have already been made to meet these guidelines and remove barriers for users who visit us on the web. This is an ongoing effort and a constant priority as we add new content to the site and evaluate for compliance.
The changes we are making help make our site more accessible to a wide range of people with disabilities such as blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity, and combinations of these.
We will continue implementing additional accessibility features as the interpretations of existing and new guidelines evolve, working to ensure that all visitors to tenetshop.com have full access to its features and content for the best user experience possible.
If you encounter difficulty accessing any part of our website or need assistance, please contact our us at (631) 377-3981.